Building Trust in Healthcare AI at Houston Methodist – Healthcare AI Pioneers
Jesse chats with Dr. Jordan Dale, Vice President, Chief Medical Information Officer, inaugural Chief Health AI Officer, and Chair of the AI Oversight committee at Houston Methodist. Together, they discuss Houston Methodist’s current areas of interest in healthcare AI; the health system’s strategy for AI adoption; moving AI from pilot projects into clinical practice and building clinician trust; the overlapping and distinct responsibilities of the information officers and AI officers; Houston Methodist’s perspective on AI compared with other health systems; the boundaries between AI’s role in clinical care and human judgment; and much more.
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From Reuters, AI tools may have added nearly $1 billion in healthcare costs for Blue Cross Blue Shield insurers over two years.
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About Our Guest
Dr. Jordan Dale
Dr. Jordan Dale is Vice President, Chief Medical Information Officer and inaugural Chief Health AI Officer at Houston Methodist, as well as a practicing hospital medicine physician at Houston Methodist Hospital. Dr. Dale received his Bachelor of Science in Engineering in Biomedical Engineering from Case Western Reserve University and medical degree from Rush Medical College in Chicago. Dr. Dale is board certified in both Internal Medicine and Clinical Informatics. Dr. Dale previously served in multiple informatics roles at Rush University Medical Center in Chicago, most recently as Chief Medical Informatics Officer, prior to joining Houston Methodist in January 2022. Dr. Dale also serves as adjunct clinical faculty in the EnMed Program at Texas A&M’s School of Engineering Medicine within the Texas Medical Center and serves as Chair for the AI Oversight committee at Houston Methodist.
Dr. Dale has a focus on empowering care teams and patients with technology and has led teams with various support models to maximize clinicians’ EHR satisfaction. In 2018, he received the Irwin Press Patient Experience Research Award as he championed work to share more inpatient clinical data with hospitalized patients and their family within the patient portal. At Houston Methodist, he led a focused consolidation of our application portfolio, resulting in net savings of $3M per year without compromising user experience. He championed our nurse teams to win the KLAS Arch Collaborative Pinnacle Award in 2025, a national recognition given to organizations that deliver an outstanding electronic health record experience by achieving the 95th percentile or above. Additionally, our physicians achieved a satisfaction score within the 89th percentile, reflecting high levels of engagement and satisfaction compared to our peer organizations. Dr. Dale has spoken nationally about strategies to reduce clinical documentation burden, including the use of ambient listening and other generative AI technologies, and how to improve clinicians’ experience and trust with technology.
