Jesse chats with Todd Walrath, Founder and CEO of ShiftMed, and Seth Lovell, Vice President of Clinical Transformation and Innovation at SSM Health. Together, they discuss SSM Health and ShiftMed’s workforce partnership and its evolution; AI’s role in workforce management and decision-making; using workforce data and automation to anticipate staffing needs and address coverage gaps; balancing automation with human judgment in workforce decisions; measuring the impact of workforce technology on nurses, operations, and patients; using AI and workforce technology to increase nurse flexibility without adding workload; predictive staffing and anticipating workforce shortages; the future of AI in clinical workforce planning and management; and much more.
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Utah regulators approve healthcare AI pilots that could allow AI systems to prescribe or renew certain medications and provide virtual pelvic floor therapy with reduced human oversight.
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About Our Guests
Todd Walrath
Todd is the visionary behind ShiftMed and affiliate company HomeCare.com. He has spent the past decade finding new ways to solve healthcare staffing challenges via technology-driven workforce management solutions. His work addresses staffing shortages in healthcare, promotes work-life balance for nurses, and enhances patient care.
Previously, Todd spent 20 years in leadership roles within the digital media and interactive marketing space. He founded and grew two start-up companies, SeniorLiving.net and LEADS.com, before their acquisitions by RealPage, Inc. and AOL, respectively.
Todd has a BS in Business Administration from Bucknell University and an MBA from Duke University’s Fuqua School of Business.
Seth Lovell
As system vice president of clinical transformation and innovation, Seth Lovell oversees workforce stabilization, optimization, and modernization for SSM Health. Specifically, Seth has accountability for enterprise labor and workforce management programs, clinical outcomes, contingent, locums, and on-demand programs, staffing, scheduling, resource deployment, workforce planning and international nursing pipelines. In his current role, he has achieved over $300M in labor savings, 125K social media followers, and over 200M social media impressions, implemented a leading scheduling and on-call technology, grew an external W2 on-demand workforce to over 3,700 caregivers with nearly 2M hours worked, among many other achievements.
He has 18 years of health care industry experience and a strong track record of success in strategy, nursing, telehealth, performance improvement, and quality and safety outcomes. Previously, he served as System Vice President of Nursing Operations, creating a disruptive clinical recruitment team comprised of the lauded SSM Health nurse influencers. Prior to his system role, Seth served as chief nursing officer for DePaul Hospital in St. Louis, MO. He previously held several other executive roles at SSM Health and Intermountain Health.
Seth holds a bachelor’s degree in nursing from Southern Utah University and a master’s of business administration degree from Western Governors University.